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Regulation
Geoffrey Car is a trading name of BISL Limited who arrange and administer Geoffrey Car insurance. BISL Limited are authorised and regulated by the Financial Conduct Authority (No.308896). Registered in England No. 3231094. You can check this on the FCA's Financial Services Register by visiting the FCA's website https://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Accuracy of information
Before completing your quote, please read the questions and answers thoroughly. It is an offence at law to make a false statement or withhold any material fact for the purpose of obtaining an insurance contract. Making a false statement or withholding a material fact could result in your insurance being void from inception, leaving you without insurance cover. A material fact is one that is likely to influence the acceptance and/or assessment of your proposal for insurance. If you are in any doubt as to whether a particular item of information is material, you should disclose it.
Previous terms imposed
Any policy which your insurer issues will be based on the assumption that no driver under the policy has previously had special terms imposed by a motor insurer. If this is not the case you must contact us to discuss the matter. Failure to contact us where appropriate could invalidate your insurance and result in a claim not being paid.
Complaints process
If you have a complaint about the service provided to you by Geoffrey Insurance Services, you may write to the person at the address shown in the Terms of Business. If you remain dissatisfied with the Geoffrey Insurance Services response, you can refer the matter to the Financial Ombudsman Service (details will be made available at the appropriate stage of the complaints process).
Please click HERE to read our Complaint Handling Procedure.
Compensation scheme
Markerstudy Direct Limited (trading as Geoffrey Insurance Services) and Insurance Factory Limited are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if Geoffrey Insurance Services or Insurance Factory Limited cannot meet their obligations.
You can get more information about compensation scheme arrangements from the FSCS.
Data Protection
Notice - data protection
We are required to provide you with this information to comply with current Data Protection Legislation. In order to prevent and detect fraudulent applications and claims, and/or in order to pursue a claim in respect of a road traffic accident (including those occurring in other countries) we (and your insurer) may share and receive information about you with other organisations and public bodies including the police.
We may use your details to send you information about other products and services from companies within the Markerstudy Group or to carry out research. We may contact you by letter, telephone or e-mail. Please be reassured that we will not make your personal details available to any companies outside the Markerstudy Group to use for their own marketing purposes. If you would prefer not to receive information from companies within the group or participate in research please write to us at the address above. On payment of a small fee you are entitled to receive a copy of the information that we (and your insurer) hold about you. If you have any questions or would like to find out more about this notice, you can write to The Data Protection Officer, Prospect House, Thanet Way, Whitstable, Kent CT5 3FD or telephone 01227 284700..
Notice – exchanging information with other insurers
Insurers pass information to the Claims and Underwriting Exchange Register run by Insurance Database Services Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help the insurance industry to check the information provided and also to prevent fraudulent claims. When the insurer deals with your proposal for insurance, it may search these registers. Under the conditions of your insurance, you must tell your insurer about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell the insurer about an incident, it will pass information relating to it to the register.
Information relating to your insurance policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including :
- Electronic Licensing
- Continuous Insurance Enforcement
- Law enforcement (prevention, detection, apprehension and or prosecution of offenders)
- The provision of government services and or other services aimed at reducing the level and incidence of uninsured driving.
If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at www.askmid.com
You can find out more about this from us, or at www.mib.org.uk
You should show this notice to anyone insured to drive the vehicle covered under this insurance.
Misuse of email
Don't be concerned that we will misuse or 'sell-on' your email address. We know how frustrating it can be to receive unwanted 'SPAM' emails, but we need your email address in order to contact you. Please see the Notice - Data Protection advice above if you have any concerns.