Making a claim

We're here to make sure your claim is handled as efficiently as possible and help you get back on the road. It is important that you call us as soon after an incident as possible and within 24 hours.

If you have an incident

Our friendly UK-based claims team are on-hand 24 hours a day, 365 days a year to offer assistance.

For claims occurring:

Inside the UK

01227 284090

Outside the UK

00 44 1252 820161

Alternatively you can email us at

Vehicles Replacement Solutions

Had a total loss or write-off claim?

Here’s where Vehicle Replacement Solutions (VRS) can help take the stress away and make the process of finding a replacement vehicle as easy and straight forward as possible.
Following a total loss or write-off of a vehicle after an accident VRS provides a service to customers to source a replacement vehicle regardless of the make, model or customer budget. They provide support and step-by-step guidance throughout the whole process of replacing your vehicle. 

Click HERE to read more

Car Breakdown

If you have taken out breakdown cover with your Geoffrey Insurance Services Car policy and your car suffers a breakdown in the UK please call our 24 hour Control Room on the number below:

UK breakdown
0330 123 0353

If you are unable to make a connection, please contact us on 01206 714381.
If your car breaks down in Europe please call us on:

European breakdown
+44 1206 714381


To help us process your claim:

  • Contact us as soon after the incident as possible
  • Have your policy number and vehicle registration to hand
  • Give us as much information about the incident as you can including the full name, address of all third parties and witnesses, as well as full details of all the vehicles involved in the accident

Windscreen & Glass Repairs

If you need to claim for the damage to your vehicle's windscreen or bodyglass, please click here to book repairs online with our preferred authorised specialist, Auto Windscreens.

If you need to speak to us regarding a glass claim, then please call us on 01227 284 037.

Alternatively, you can contact National Windscreens on 0800 622 122.