Geoffrey wins a new award...

Geoffrey wins a new award...

Geoffrey Insurance named as overall winner at Ventana Research Digital Leadership Awards 2017

Geoffrey Insurance has been named as the Overall Digital Leadership Award winner for its work using the EngageOne Video personalised and interactive video solution from Pitney Bowes.   

The Ventana Research Digital Leadership Awards is a prestigious leadership awards program, backed by a proven industry analyst firm with market research and expertise across business and IT. The awards recognize individuals and companies that have utilised and championed improvements across their people, processes, information, and technology to grow their business and industry potential.  

The annual leadership awards, announced on the 7th December, are delivered by the Ventana Research team which, through its benchmark research, on-demand advisory and education, continues to pioneer new methods for organisations to become efficient and effective in their business. As part of the scoring process and methodology, Ventana Research examined case studies and submissions to evaluate the nominated organisation's use of people, processes, information and technology, the best practices it developed, the degree of team involvement and the project's business impact and value.  

Geoffrey Insurance with Pitney Bowes was the overall winner and one of 10 businesses to be highlighted in the awards. It completes a string of award successes for Geoffrey following the implementation of Pitney Bowes’ EngageOne Video software which uses personalised video technology to explain policy information to the customer. 

"I would like to thank all of the businesses and individuals that submitted for the 2017 Ventana Research Digital Leadership Awards; the submissions were highly competitive and exceptional this year," said Mark Smith, CEO and Chief Research Officer at Ventana Research. "The level of digital leadership in technology continues to grow dramatically, making the challenge to select the winner in each category greater every year. Congratulations to Geoffrey Insurance for their dedication to improving people, processes, information, and technology; they are not only improving their organizations, but advancing industry and pioneering change.”  

Paul Baxter, Head of Direct for Geoffrey Insurance added: “Pitney Bowes’ EngageOne Video software has dramatically improved the customers’ experience with us. We’ve been named as a ‘Top 50 Company for Customer Service’ for four years in a row, and pride ourselves on our personal touch but can also boast an online experience that’s as engaging as our contact centre. We’re thrilled that this innovative approach has been acknowledged. 

These Digital Leadership Awards span across the 9 areas of expertise at Ventana Research, with one overall Digital Leadership Award winner.  
 


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Posted 07 December 2017 by Louise Page

Tags: awards, customer, digital, video

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