Pet Insurance Cancellation

If, once you have agreed to purchase a policy and you find that the cover is no longer required, you can cancel the policy at any time.  You must notify us of your request to cancel by phone on 01227 284 955 or by writing to us at Geoffrey Pet Insurance, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL. 
Upon receipt of your cancellation request we shall cancel your policy as instructed.  The charges due following cancellation are outlined below and in your Terms of Business document.


Cancellation of the policy between the time you agree to the purchase of the policy until 14 days after the inception date.

Once you have purchased a policy, you have 14 days from the commencement date within which you can cancel the policy and provided no claims have been made, you shall receive a refund of any premium you have paid less the administration charge as shown below. If you wish to cancel your policy, please contact our Customer Services Team on 01227 284 955. Upon receipt of your cancellation request we shall cancel your policy.


Cancellation of the policy at any other time.

If you wish to cancel your policy after 14 days from the commencement date and provided no claims have been made, a pro-rata charge for your period on cover will be made as well as the administration charge as shown below. If you wish to cancel your policy, please contact our Customer Services Team on
01227 284 955. Upon receipt of your cancellation request we shall cancel your policy.


Cancellation of the policy with claims.

If you wish to cancel your policy and a claim has been made, including if your pet has died, is stolen, has strayed or a claim is made against you, the remaining premium for the policy year will be charged in the month of the cancellation. If you wish to cancel your policy, please contact our Customer Services Team on 01227 284 955. Upon receipt of your cancellation request we shall cancel your policy.


Charges

In addition to premiums charged shown in the tables below we make the following charges:

Description Charge

 Posted Documents

£10.00

 Email Version

Free

 All Mid Term Adjustments

£10.00

   Subject Access Request

Free

   Policy cancellation (administration charge)

£30.00*

   Refunds

The minimum amount we will refund is £5 therefore any refund below this amount will not be given.

* The administration charge for cancellation will not be applied if your pet has died or has been reported as lost or stolen.


Rejected Direct Debits

In the event of a payment default, you have seven days from the date of default to contact us and arrange payment. If payment is not received your policy will be cancelled from the default date. A pro-rata charge for your period on cover will be made or where a claim has been made, the remaining premium for the policy year will be charged.


Cancelled Direct Debits

In the event your Direct Debit is cancelled, you have seven days from the date the policy is cancelled to contact us to arrange payment and provide us with valid bank details. If payment is not received, your policy will be cancelled from the date we are notified by your bank that the Direct Debit is cancelled. A pro-rata charge for your period on cover will be made and an administration charge will be made as detailed above. Where a claim has been made, the remaining premium for the policy year will be charged.


Monthly Instalments

We do not charge an interest rate for premiums paid by monthly instalments.