Fees and charges

You can cancel your insurance policy at any time. All you need to do is return your current Certificate of Motor Insurance and let us know you want to cancel by calling 01227 284 848.


Within 14 Days

If you cancel your Geoffrey Insurance Services policy within 14 days of receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee of up to £25.


After 14 Days

If you cancel your Geoffrey Insurance Services policy more than 14 days after receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee. That fee will not be more than £50, and never more than the unpaid part of your premium (if you have been with Geoffrey Insurance Services for more than one year, then the maximum cancellation fee you will be charged is £45). If your policy was bought directly from us rather than via a price comparison website, cancellation fees will be lower. The table of fees are as follows;

Policy Cancellation Fees

When Cancelled Price Comparison Direct Renewing Customers
First 14 days £25 £25 £25
Day 15 - Month 3 £50 £45 £45
Months 4 - 6 £45 £40 £40
Months 7 - 9 £40 £35 £35
Months 10 - 12 £35 £30 £30

Other Fees

Geoffrey Insurance Services will also charge a fee in the following circumstances:

  • Mid-term adjustment to the policy - £25
  • Documents by post - £20
  • First failed direct debit payment - £10
  • Second failed direct debit payment - £20


Monthly Instalments

If you decide to pay for your premium by monthly instalments, the following interest rates will apply:

  • Fixed Interest Rate at 13.51%
  • Annual Percentage Rate of Charge (APR) at 26.90%

Interest is calculated at the start of the Agreement and is applied equally over all instalments.


Additional Cover

We will not refund payments for additional cover if your Geoffrey Insurance Services insurance policy is cancelled. Additional cover includes:

  • Breakdown cover
  • Guaranteed Hire Car
  • Keycare
  • EU Insurance cover
  • No Claims Discount cover
  • Increased personal accident cover


If you change your mind

If you cancel your policy, but then return to Geoffrey Insurance Services as a policyholder within six months, your cancellation fee will be taken off your new policy premium.


Other Cancellation Provisions

In certain circumstances (including the event that you fail to pay your premium on time), we may cancel your policy. You will be given a seven day notice period before cancellation and we will tell you why the insurance has been cancelled. We will refund any premium due to you after deducting any cancellation fees.