Contact UK contact centre

Motor 0808 196 1526 | Pet 01227 284933

How do I get in touch?

We’re currently experiencing a high volume of calls, we ask that you only call our contact centre team if absolutely necessary, as we continue to help our more vulnerable customers and those that don’t have access to online services.

You can use your Self-Service Centre if you need to check any details or make a change to your policy – changes to your policy can be made faster online.

Alternatively, our Webchat service is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to accept/decline your renewal, make policy changes or update us about a claim.

Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.

About Us

Geoffrey Insurance Services (formerly Chaucer Direct) is an online insurance company based in the UK, offering Car Insurance and Pet Insurance. Set up in 2008, it is a division of Markerstudy Direct Limited (formerly Chaucer Insurance Services Limited) who have been providing motor insurance since 1965.

Green card information

Please follow the link to read more about our guidance on Green cards

Contact Us

Our phone lines are open but we have had to temporarily adjust our opening times to the following:

Mon-Fri- 8.30am to 6pm

Saturday- 9am-5pm

Sunday- Closed

If you are an existing customer you can use our online self-service portal to renew or make amends to existing policies.

COVID-19 CUSTOMER UPDATE

Covid-19: Supporting our customers

We want to reassure our customers that we are here to help them during this time. If you are having difficulty making payments or wish to reduce your cover contact us on: 0808 196 1548 (policy numbers starting DR CAR & DR CMV only)

Please follow the link to read more about our guidance on COVID-19

Pet insurance policyholders

We understand that our customers financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.

If you are paying for your cover by monthly instalments, and have not yet received financial support you can apply for a deferral of payment. Should you wish to apply for this please contact accounts@insurancefactory.co.uk, providing us with your full name, telephone number, postcode, policy number and email address and we’ll be in touch with you.