How do I get in touch?

You can use your My Account if you need to check any details or make a change to your policy – changes to your policy can be made faster online.

Alternatively, our Webchat service is available Monday - Saturday 9am-6pm and Sunday 10am-4pm to accept/decline your renewal or make policy changes. 


I’m worried that I might not be able to continue to make my payments – can you help?

Yes, we’re here to help. We’re aware that many things can impact people’s livelihoods and cause financial hardship. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0344 412 2101. Our opening hours are Monday-Friday 8am-6pm, Saturday 9am-5pm and closed Sunday.

We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including: moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.


Green card information

Please follow the link to read more about our guidance on Green cards

Contact Us

Car Insurance 

Our phone lines are open but we have had to temporarily adjust our opening times to the following:

Mon-Fri- 8.00am to 8:00pm

Saturday- 9:00am to 6:00pm

Sunday- 10:00am to 4:00pm

If you are an existing customer you can use our online self-service portal to renew or make amends to existing policies.

If you are an existing pet insurance customer you can contact us to renew or make amends to existing policies.

Existing Pet Insurance Customers:

To change, renew or discuss an existing policy, please call on the number below.

Call: 01227 284 955 or 01227 284 977

Pet Insurance Claims:

Call: 01227 284 955

Alternatively you can track your claim anytime.

Geoffrey pet insurance contact centre lines are open from:

  • Monday to Friday - 8am to 8pm
  • Saturdays - 9am to 2pm
  • Sundays - Closed