UK contact centre
How do I get in touch?
We’re currently experiencing a high volume of calls, we ask that you only call our contact centre team if absolutely necessary, as we continue to help our more vulnerable customers and those that don’t have access to online services.
You can use your Self-Service Centre if you need to check any details or make a change to your policy – changes to your policy can be made faster online.
Alternatively, our Webchat service is available Monday - Saturday 8am-6pm and Sunday 10am-4pm to accept/decline your renewal, make policy changes or update us about a claim.
Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.
UK Contact Centre
New motor insurance quotes:
To find out more about the car cover we offer or for us to provide you with a quote call us on the number below.
Call: 0808 196 1526
Existing motor insurance customers:
To change, renew or discuss an existing policy, please call us on the number below:
Call: 0808 196 1548
Our motor insurance UK contact centre lines are open from:
- 8am to 8pm Monday to Friday
- 9am to 5pm Saturdays
- 10am to 4pm Sundays
- Closed bank holidays
NCD email address - GeoffreyNCD@Insurance-system.co.uk
Motor insurance claims (open 24 hours):
Call: 0808 196 1549 (inside the UK)
Call: +44 808 196 1549 (outside the UK)
Windscreen claims:
If you need to claim for the damage to your vehicle's windscreen or body glass, please click here to book repairs online with our preferred authorised specialist, Auto Windscreens.
Pet insurance quotes:
To find out more about the pet insurance cover we offer or for us to provide you with a quote call us on the number below.
Call: 01227 284 933
Email us: pet@geoffreyinsurance.com
Existing pet insurance customers:
To change, renew or discuss an existing policy, please call us on the number below:
Call: 01227 284 955 or 01227 284 977
Our pet insurance UK contact centre lines are open from:
Service, Claims and Renewal calls:
- 9am to 6pm - Monday to Friday
- 9am to 1pm - Saturdays
- Closed - Sundays
Sales calls:
- 6am to 7pm - Monday to Friday
- 9am to 1pm - Saturdays
- Closed - Sundays
Pet insurance claims:
Call: 01227 284 955
Give Feedback
Do you have feedback? Good or bad, we would love to hear from you. You can view more about how to leave feedback and our response times by viewing the dedicated Feedback page.