Contact Us

How do I get in touch?

We’re currently experiencing a high volume of calls, we ask that you only call our contact centre team if absolutely necessary, as we continue to help our more vulnerable customers and those that don’t have access to online services.

You can use your Self-Service Centre if you need to check any details or make a change to your policy – changes to your policy can be made faster online.

Alternatively, our Webchat service is available Monday - Saturday 8am-6pm and Sunday 10am-4pm to accept/decline your renewal, make policy changes or update us about a claim.

Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.

Contact Centre

New motor insurance quotes:

To find out more about the car cover we offer or for us to provide you with a quote call us on the number below.
Call0808 196 1526

Existing motor insurance customers:

To change, renew or discuss an existing policy, please call us on the number below:
Call: 0808 196 1548

Our motor insurance contact centre lines are open from:

  • 8am to 8pm Monday to Friday
  • 9am to 5pm Saturdays
  • 10am to 4pm Sundays
  • Closed bank holidays

NCD email address - GeoffreyNCD@Insurance-system.co.uk

Motor insurance claims (open 24 hours):

Call0808 196 1549 (inside the UK)
Call+44 808 196 1549 (outside the UK)

Windscreen claims:

If you need to claim for the damage to your vehicle's windscreen or body glass, please click here to book repairs online with our preferred authorised specialist, Auto Windscreens.

Pet insurance quotes:

To find out more about the pet insurance cover we offer or for us to provide you with a quote call us on the number below.
Call: 01227 284 933
Email us: pet@geoffreyinsurance.com

Existing pet insurance customers:

To change, renew or discuss an existing policy, please call us on the number below:
Call: 01227 284 955 or 01227 284 977

Our pet insurance contact centre lines are open from:

Service, Claims and Renewal calls:

  • 9am to 6pm - Monday to Friday
  • 9am to 1pm - Saturdays
  • Closed - Sundays

Sales calls:

  • 6am to 7pm - Monday to Friday
  • 9am to 1pm - Saturdays
  • Closed - Sundays

Pet insurance claims:

Call: 01227 284 955

Make a complaint

If you have a complaint about the service provided to you by Geoffrey Insurance Services please go to our dedicated Complaints page.

How to notify us of the death of a policyholder

We understand that losing someone is one of the most difficult times you’ll have to face. If the person who has passed away is a customer of ours, please notify us as soon as possible.
To notify us of a bereavement visit: https://www.deathnotificationservice.co.uk/