Contact UK contact centre

Motor 0808 196 1526 | Pet 01227 284933

Amend or Cancel Policy

Amending your policy

For all policy reference numbers starting DRCAR, DRCMV or 93XXXXXXX.XX:-

To make a change to your car insurance policy such as changing your address, adding a driver, changing your vehicle or any other query call us on the number below.

Please refer to the Fees and Charges section of the website to understand any charges that may be incurred.

Call 01227 284 020

Lines are open from:

  • 8am to 9pm Monday to Friday
  • 9am to 5pm Saturdays
  • 9am to 4pm Sundays and Bank Holidays

Email us: contact@geoffreyinsurance.com

Is your policy migrating to BISL?

If you want to make a change to your policy from your renewal date if you are migrating to BISL, such as changing your address, adding a driver, upgrading the level of cover you require or any other query call us on the number below.

Please refer to the Fees and Charges section of the website to understand any charges that may be incurred.

Call: 0808 196 1591

Lines are open from:

  • 8am to 9pm Monday to Friday
  • 9am to 5pm Saturdays
  • 10am to 4pm Sundays and Bank Holidays

For all policy reference numbers starting 13XXXXXXX.XX:

To make a change to your car insurance policy such as changing your address, adding a driver, changing your vehicle or any other query call us on the number below.

Please refer to the Fees and Charges section of the website to understand any charges that may be incurred.

Call: 0808 196 1548

Lines are open from:

• 8am to 9pm Monday to Friday
• 9am to 5pm Saturdays
• 10am to 4pm Sundays and Bank Holidays

Cancelling your policy

For all policy reference numbers starting DRCAR, DRCMV or 93XXXXXXX.XX:-

You can cancel your insurance policy at any time by calling 01227 284 848.

Within 14 Days

If you cancel your Geoffrey Insurance Services policy within 14 days of receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee of up to £25.

After 14 Days

If you cancel your Geoffrey Insurance Services policy more than 14 days after receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee. That fee will not be more than £50, and never more than the unpaid part of your premium (if you have been with Geoffrey Insurance Services for more than one year, then the maximum cancellation fee you will be charged is £20). If your policy was bought directly from us rather than via a price comparison website, cancellation fees will be lower. The table of fees are as follows;

Policy Cancellation Fees

When Cancelled Price Comparison Direct Renewing Customers
First 14 days £25 £25 £25
Day 15 - Month 3 £50 £45 £45
Months 4 - 6 £45 £40 £40
Months 7 - 9 £40 £35 £35
Months 10 - 12 £35 £30 £30

For all policy reference numbers starting 93XXXXXXX.XX:-

If you are migrating your policy to BISL and have not yet renewed, the same terms for cancellation apply as above. If you have migrated your policy to BISL and have renewed, the new terms for cancellation apply below.

For all policy reference numbers starting 13XXXXXXX.XX:

You can cancel your insurance policy at any time. All you need to do is return your current Certificate of Motor Insurance and let us know you want to cancel by calling 0808 196 1548.

Within 14 Days

If you cancel your Geoffrey Insurance Services policy within 14 days of receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee of up to £25.

After 14 Days

If you cancel your Geoffrey Insurance Services policy more than 14 days after receiving your policy documents, you will be charged for the period of time you have been covered plus a cancellation fee. That fee will not be more than £50.

Policy Cancellation Fees

When Cancelled Price Comparison
First 14 days £25
More than 14 days £50