Anti-Fraud policy

Geoffrey Insurance Services is committed to preventing, detecting and taking action against those that perpetrate insurance fraud.

When a small minority of people make false insurance claims it can drive up the cost of insurance policies. We have a specialised detection process to prevent fraud; we will share data with insurers, financial services providers, fraud prevention agencies, the police and other law enforcement bodies.

What is fraud?

Whilst there is no legal definition of fraud, for the purposes of our fraud policy, it is defined as follows:- Any attempt to gain funds, an advantage, information or other assets by deception, illegal or dishonest means, whether acting alone or in collusion with other parties and any deliberate false entry or omission of material facts in order to misrepresent the true position.

How to report suspected fraud

If you or anyone you know has information on suspected insurance fraud this can be reported confidentially in a number of ways:

Geoffrey Insurance Services can be contacted by:

Phone: 01227 284874 (Mon – Fri 9am – 5pm. Out of hours answer phone).


Letter: Anti Fraud Officer, Geoffrey Insurance Services, Prospect House, Thanet Way, Whitstable, Kent CT5 3FD

Any insurance fraud can be reported to the Insurance Fraud Bureau (IFB) Cheatline: on 0800 422 0421.

Alternatively Crimestoppers can be contacted: on 0800 555 111.

Please provide as much information as possible, though, we will require at least one method of identification of any suspect (name, address, policy number, car registration number etc).

Fraud prevention agencies

If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • Checking details on applications for credit, for managing credit or related facilities and recovering debt.
  • Checking details on insurance proposals and claims.
  • Checking details of job applicants and employees.

We, and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them. Please contact us at the address below. The agencies may charge a fee.

If you would like a copy of the information we hold about you, please write to: The Data Protection Officer, Prospect House, Thanet Way, Whitstable, Kent CT5 3FD, quoting your reference. A fee may be payable.

Geoffrey Insurance Services is committed to preventing and detecting fraud, and prosecuting those who perpetrate it.