Making a pet claim

We are here to take care of your pets when they are poorly and make sure your claim is handled as efficiently as possible.

Please notify us as soon as possible if you need to make a claim.

How to make a pet claim

To speed up your claim you can go to Make or track a claim 

At the start of your pets treatment you should follow the steps below:

  1. Download the claim form here.

  2. The named policyholder must complete the form and sign the appropriate sections.

  3. Your vet must complete and sign section two of the claim form.

  4. Please fill in all sections as any omissions may delay the claim decision.

  5. This should be returned to us with a case history and originals of any invoices related to your pets treatment.

  6. For your own records you may wish to make sure you have a copy of any documents you need to send us.

  7. We can make the settlement to you or your veterinary surgery after the deduction of the excess. This payment will end our liability in connection with the claim.

  8. You will still need to post the signed claim form to us at Geoffrey Pet Insurance, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL

If you have any questions about a claim our friendly UK-based claims team are on-hand to offer assistance.

For new and existing claims enquiries please call 01227 284955.

Our Pet Insurance Claims Team lines are open from:

  • Monday to Friday - 8am to 9pm
  • Saturdays - 9am to 5pm
  • Sundays - Closed
  • Bank Holidays - 9am to 5pm

Alternatively you can email us at